Terms and Conditions

Standard Form of Agreement

The Standard Form of Agreement (SFOA) is a set of documents that describe the terms and conditions that govern the services delivered by us. As part of your application process you are requested to read the relevant documents as a condition of using our services.

Our Standard Form of Agreement (SFOA) and Service Level Agreements (SLAs) are comprised of the following documents:

1. SFOA Summary (PDF)
2. General Terms and Conditions (PDF)
3. Service Description (ADSL1, ADSL2+, PSTN Phone) (PDF)
4. Service Description (SHDSL, BDSL) (PDF)
5. Service Description (Mobile Broadband) (PDF)
6. Service Description (Dial-Up, ISDN) (PDF)
7. Service Description (Co-location) (PDF)
8. Service Description (Web Hosting) (PDF)
9. Service Description (Virtual Servers) (PDF)
10. Service Description (Virtual Private Networks) (PDF)
11. Service Description (VOIP) (PDF)
12. Service Description (CityEthernet) (PDF)
13. Service Description (MetroEthernet) (PDF)
14. Pricing Schedule (PDF)

We also have the following supplementary documentation:

1. Customer Service Guarantee for Phone Users (Non-VOIP)
2. Privacy Policy
3. Other Forms

If you have any questions please contact support@highway1.com.au