Highway1 - Network Status

We will be performing further system upgrades which may result in a service disruption.

Fri, 11 May 2012 16:15:04 WST

We will be performing further system upgrades which may result in a service disruption. Affected services may experience a service disruption of up to 30 minutes during the works window. All services will return to full operation after the completion of works. Please contact Highway 1 Service Desk on 1300 139 550 or support@highway1.com.au should you require any further details or experience any service disruptions outside of the stated outage window. We apologise for any inconvenience. Thank You

We wish to advise that we will be performing core network upgrades in our Sydney Data Centre which will result in service disruptions to East Coast services.

Fri, 11 May 2012 16:09:44 WST

Affected services will experience a service disruption of up to 30 minutes during the works window. All services will return to full operation after the completion of works. Please contact Highway 1 Service Desk on 1300 139 550 or support@highway1.com.au should you require any further details or experience any service disruptions outside of the stated outage window. We apologise for any inconvenience. Thank You

Planned Network Upgrade

Thu, 26 Apr 2012 09:15:01 WST

Highway 1 engineers will be performing planned works to upgrade a key network component. Your service may experience a short period of unavailability during the advised works window. We wish to apologise for any inconvenience caused.

Email Systems Upgrade

Thu, 19 Apr 2012 13:41:47 WST

Highway 1 will be performing email system upgrades during the above advised window. Email services may become unavailable during this period however no email messages will be lost. Highway 1 wishes to apologise for any inconvenience.

Hardware Upgrade

Fri, 23 Mar 2012 13:33:24 WST

Highway 1 will be performing hardware upgrades during the outlined window. No downtime is expected as a result of this upgrade.

Emergency Plesk Upgrade

Mon, 19 Mar 2012 09:54:34 WST

Technicians will be performing and emergency upgrade to the Windows Hosting environment to mitigate against new security vunerabilities. Windows hosted websites will unavailable for a period of up to 10 minutes.

Service disruptions

Thu, 23 Feb 2012 11:58:54 WST

Due to a fault within an upstream provider's network, customers may experience disruptions when browsing to some internet destinations.

Upstream provider technicans are currently working to resolve this fault.

Highway 1 apologies for any inconvenience caused as a result of this fault.

Intermittent authentication fault.

Wed, 22 Feb 2012 07:34:40 WST

Customers will be experiencing an intermittent failure to connect to the internet due to an authentication failure.

Upgrade of mail server

Wed, 01 Feb 2012 13:36:14 WST

Technicians will be performing an emergency upgrade to the email cluster. This will improve customer access to webmail and email. The upgrade will only take 10 minutes.

During this upgrade access to email and webmail will not be available.

We apologise for taking this action during business hours but believe it is in the best interest for all customers.

Security warning for Global Dial email services

Mon, 23 Jan 2012 10:04:09 WST

Customers with an @globaldial.com.au or @global.net.au email address will receive a security warning when downloading new email messages through their email client.

This message is safe to ignore and will not affect the normal operational of email services.

Technicians are working to resolve the root cause. Once this is complete, the security message will not reappear.

Should you have any questions, please don't hesitate to contact our Service Desk on 1300 139 550 or via email to support@highway1.com.au

Service Disruption - Authentication - 12th January 2012

Tue, 10 Jan 2012 14:38:25 WST

We wish to notify you of planned network maintenance that will affect your ability to logon to the internet.

Highway 1 engineers will be perfoming upgrades to an authentication system within our network. Customers who are already connected during the outage window will not be affected. Customers who disconnect and attempt to reconnect, or customers who are creating a new connection, will be unable to authenticate.

The following services will be affected:

All ADSL and 3G services
Midband Ethernet and Fibre services using the eth.highway1.com.au realm
Highway 1 My Account facility

While every effort is being made to ensure only a minimal disruption occurs, we apologise for any inconvenience caused.

Should you have any questions, or should you experience any issues following the outage, please don’t hesitate to contact our friendly Service Desk team on 1300 139 550 or via email: support@highway1.com.au .

Kind Regards, Highway 1 Call 1300 139 550

Amcom outages

Wed, 11 Jan 2012 10:22:25 WST

Fibres being delivered over the Amcom network are experiencing speed degradation and flapping connectivity. Amcom is experiencing a network wide problem and is investigating the issue.

Telstra WA Fibre outage

Tue, 22 Nov 2011 15:26:34 WST

Highway 1 wishes to advise customers of a fault that is affecting all WA Telstra Fibre services.

Customers with affected services will experience no data transmission through their Telstra Fibre service.

Highway 1 engineers are investigating this fault as a priority and a fault has also been lodged with Telstra.

Highway 1 apologises for this outage and will provide further updates as soon as possible.

Should you have any questions, please contact your Account Manager or our Technical Support Team on 1300 139 550.

Planned email outage to Global Dial hosted and customer mailboxes

Fri, 18 Nov 2011 15:43:55 WST

Highway 1 engineers will be relocating a key component within our network, which will affect your ability to receive email for up to 30 minutes during the above listed window. You will however be able to send email. No email messages will be lost as a result of this work and we apologise for the late notice.

While every effort is being made to ensure only a minimal disruption occurs, we apologise for any inconvenience caused.

Should you have any questions, or should you experience any issues following the outage, please don’t hesitate to contact our friendly Service Desk team on 1300 139 550 or via email: support@highway1.com.au.

Network Upgrade Notice - Sunday 20th November 2011

Tue, 15 Nov 2011 15:18:31 WST

Highway 1 engineers will be upgrading a key component within our network. During the upgrade window, you may experience serveral brief two (2) minute disruptions to your internet service.

While every effort is being made to ensure only a minimal disruption occurs, we apologise for any inconvenience caused.

Should you have any questions, or should you experience any issues following the outage, please don’t hesitate to contact our friendly Service Desk team on 1300 139 550 or via email: support@highway1.com.au.

Global Dial Email Service Disruption

Tue, 01 Nov 2011 16:36:01 WST

Global Dial mail servers are currently experiencing technical difficulties. Highway 1 technical staff are currently working to resolve the issue. We apologise for any inconvenience caused.

Network Upgrade

Fri, 30 Sep 2011 14:59:40 WST

Highway 1 engineers will be upgrading a key component within our network. During the upgrade window, you may experience a 15 minute disruption to your internet service.

While every effort is being made to ensure only a minimal disruption occurs, we apologise for any inconvenience caused.

Should you have any questions, or should you experience any issues following the outage, please don’t hesitate to contact our friendly Service Desk team on 1300 139 550 or via email: support@highway1.com.au.

Kind Regards, Highway 1 Call 1300 139 550

An authentication server will be brought offline and upgraded. All Perth ADSL connections will be moved to the alternate Authentication server, and will experience a reconnect.

Wed, 28 Sep 2011 13:50:53 WST

As part of the continued upgrade of the Highway 1 systems an authentication server will be brought offline and upgraded. All Perth ADSL connections will be moved to the alternate Authentication server, and will experience a reconnect. We apologise for any inconvenience this may cause. Thank You

Upstream supplier network upgrades - Information Only

Thu, 22 Sep 2011 16:46:26 WST

During the above listed window, an upstream supplier will be implementing a network upgrade within their WA network.

Highway 1 does not expect any impact to our services or to our client's services as a result of this work.

Highway 1 is providing this notification for information purposes only.

Emergency Network Upgrade

Fri, 16 Sep 2011 13:01:10 WST

Highway 1 engineers will be upgrading a key network component within the WA Network. To ensure customer services remain avaliable, all connections will be automatically re-routed during the scheduled works, however you may experience several brief disruptions during the above listed outage window.

While every effort is being made to ensure only a minimal disruption occurs, we apologise for any inconvenience caused.

Upstream supplier core network upgrades

Wed, 14 Sep 2011 15:15:46 WST

Highway 1 wishes to advise customers that an upstream supplier will be performing core network upgrades. This is scheduled to occur at 04:00AM on Thursday 15th September for up to 1x hour. Highway 1 technicians will re-route the external links of some WA services for the duration. We do not anticipate any customer impact as a result of this upgrade.

Internet access Outage

Thu, 08 Sep 2011 01:18:58 WST

Upstream Internet Bandwidth in Perth POP, is currently performing unschedule maintenance. All WA traffic is being routed via Sydney.

Perth Border Failure

Tue, 06 Sep 2011 16:03:30 WST

A border router in Perth is experiencing technical problems. Customers will be experiencing slow internet speeds due to re- routing out traffic from our Sydney POP. Technicians are investigating.

Telstra Mass Service Disruption (WA)

Thu, 30 Jun 2011 14:50:16 WST

Customer Service Advice from Telstra

Extreme Weather events impact service in Perth

Telstra is working to manage the significant impact to Telstra services that has occurred as a result of a series of extreme weather events in the Perth region of Western Australia on or about Friday 24 June 2011 through to Saturday 25 June 2011.

Due to the effect of damage to the Telstra telecommunications network by heavy rainfall and flash flooding, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Telstra apologises to any affected customers. Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Heavy rain and flash flooding are referred to in the BOM Severe Weather Warning issued for 24 June 2011 initially at 6:25 pm on Friday 24 June 2011; all of which were widely reported in the news media after the events. Telstra has identified that the effect of these circumstances may apply to approximately 4000 services. Some of these services may not be installed or repaired within Telstra’s standard time frames. The number of possibly affected services may increase or decrease as Telstra assesses the full effect of the extreme weather conditions. Based on current information, the resumption date of Telstra’s normal service operations is expected to be 8 July 2011. This date is indicative only, however, and may be subject to change once the full impact of the extreme weather conditions has been assessed. Telstra regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.

Telstra services encompassed in this exemption are in the area bounded by and including, but are not limited to the area starting at Two Rocks head southeast through Bullsbrook and Gidgegannup to Chidlow then southwest through Mundaring Weir and Pickering Brook to Byford then south to Dwellingup then west through Coolup to Melros on the coast. Then follow the Coastline north back to Two Rocks. All suburbs, towns, off shore islands and coastal areas serviced by Telstra within these boundaries are encompassed in this exemption.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

08 6267 0333 To 08 6267 0346
08 6278 1000 To 08 6278 4998
08 6293 1000 To 08 6293 1999
08 6380 1000 To 08 6389 2998
08 9201 0000 To 08 9228 9999
08 9240 1000 To 08 9259 6999
08 9271 0000 To 08 9459 9999
08 9470 1001 To 08 9498 7999
08 9523 1000 To 08 9538 1991
08 9561 1000 To 08 9594 2999

As these circumstances were outside of Telstra’s control, Telstra is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore Telstra is notifying customers that normal installation and repair time frames may not be met during the period from 28 June 2011 to 8 July 2011 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Telstra will be exempt from complying with performance standards during this period.

If you have any questions regarding your eligibility for a CSG payment under this notice, or would like us to reconsider whether the circumstances were a proper basis for claiming an exemption, you may contact us on the number displayed on your telephone account or alternatively on 132203 for service difficulties and faults or 132200 for sales, installations and billing, quoting CSG Exemption reference number 20110628-WA-S-C-P-PERTH.

Email delays to Highway 1 support, accounts and sales email addresses.

Mon, 27 Jun 2011 16:20:58 WST

Highway 1 is experiencing delays in receiving email into our support systems (Support, Sales and Accounts). Our US-based software provider has been notified and is investigating the problem.

If you email one of our support addresses you may not receive a response from our team. We're not ignoring you, we probably have not received your email. If you have any queries please give our team a call.