Shaping and Traffic FAQ
Questions
- What is shaping?
- When will I be shaped?
- What is an Anytime quota?
- When do I get unshaped?
- Can I pay for excess and not get shaped?
- Is traffic between Highway 1 customers shaped?
- Does my unused quota rollover to the next month?
- Where can I view my monthly/daily usage?
- I'm experiencing slow internet, could I be shaped?
- Can I buy a more download data to get unshaped?
What is shaping?
Shaping is the method we use to manage your download quota. Shaping only applies to our ADSL1 and ADSL2+ Broadband services (Home and Business Plans). Business plans are shaped to 512k. Home plans have shaping of 128k (Most ADSL1 Plans) and 256k for most ADSL2+ Plans. Please check with the support desk if you are unsure of the speed your plan is shaped to once your quota is reached.
When will I be shaped?
Home Plans - When you have reached your monthly quota on your OnPeak, Off Peak period you will be shaped to a lower speed for that particular period.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| 00:00 | |||||||
| 02:00 | |||||||
| 04:00 | |||||||
| 06:00 | |||||||
| 08:00 | |||||||
| 10:00 | |||||||
| 12:00 | |||||||
| 14:00 | |||||||
| 16:00 | |||||||
| 18:00 | |||||||
| 20:00 | |||||||
| 22:00 |
On Peak - Between 06:00:00 - 17:59:59 (Monday to Friday)
Off Peak - Between 18:00:00 - 05:59:59 (Monday to Friday), All Weekend (Friday 18:00:00 - Monday 05:59:59)
What is an Anytime quota?
Anytime quota is download quota available to Business plans. This quota is available any time of the day or night. Unlike HOME plans it does not have on peak and off peak periods.
When do I get unshaped?
Shaping will be removed and your quota will be reset on the 1st of each calendar month.
Can I pay for excess or a block of prepaid data and not get shaped?
Yes, we can provide you an unshaped ADSL1 or ADSL2+ account. Please contact our Service Desk to arrange this option.
Is traffic between Highway 1 customers shaped?
No. Highway 1 does not shape or count traffic routed over our network between our customers.
Does my unused quota rollover to the next month?
No. Your quota is reset.
Where can I view my monthly/daily usage?
Please log into My Account to view your usage.
I'm experiencing slow internet, could I be shaped?
Shaping slows the speed of your internet service. As a result downloding emails and viewing web pages may take much longer than usual. There are also other reasons for slow internet speeds include telephone line faults and busy web servers. If you have any questions please give our team a call or email.
Can I buy a more download data to get unshaped?
Yes, we can provide you with a data block which will unshape your internet connection and allow you to continue to use the internet as normal.