Naked DSL FAQ



What is Naked ADSL?

Naked DSL is an ADSL service without a dial tone. Thus you cannot make phone calls in the traditional manner. Customers who choose this product typically use VOIP to make calls with this service.

How do I get Naked DSL?

We offer Naked DSL as a FREE option with all ADSL2+ plans.

Can I make calls with Naked DSL?

You will not have a dial-tone so your normal touchtone telephones will not work. You will need to use a VoIP phone to make calls.

What are the reasons NOT for having a Naked DSL?

If you use any of the following services that require a normal phone service we recommend that you do not choose the "Naked" option during signup as these service may no longer work.

  • Emergency (000) calls
  • Monitored Alarm
  • Foxtel or Austar (Box Office)
  • Non-VOIP Phones

What equipment do I need?

A normal ADS2+ modem is all that is required. If you plan to make VoIP calls you will need a VoIP capable modem/router and a VoIP compatible phone.

Can I use VoIP to make calls instead?

Yes.

Can I remove the Naked option later and get back a dial tone?

Yes, although there is a Service Change fee of $72.00.

Can I have Naked ADSL1?

No, unfortunately we do not offer a naked ADSL1 option.

Does having Naked DSL mean I will receive faster download speeds?

No, your download speed will be the same as if you had a traditional phone service on your telephone line.