Billing FAQ
Questions
General
- What payment methods do you accept?
- What credit cards do you accept?
- What payment frequencies are available?
- When will I receive my first bill?
- Can I pay my invoice online?
- How long do I have to pay my invoice?
- What happens if I do not pay by the due date?
- How will I receive my invoice?
- Can I choose a non-automatic payment option?
- Why might my automatic debit fail?
- How can I update my direct debit or credit card debit details?
- How do I cancel my service?
- What happens if I cancel a service part way through a billing period?
- Are there any contract exit fees?
What payment methods do you accept?
Credit Card (MasterCard and VISA), Direct Debit, EFT (Direct Deposit), BPAY and Cheque.
What credit cards do you accept?
- Visa
- MasterCard
What payment frequencies are available?
- Monthly
- Quarterly (3 months)
- Annually (12 months)
Customers with phone services or excess charges will be billed monthly for these variable charges.
When will I receive my first bill?
Your first billing date will be from when your service is activated. If you are to be sent equipment (modem etc) we will require payment prior to shipping the goods to you.
Can I pay my invoice online?
Yes, please visit https://myaccount.highway1.com.au/
How long do I have to pay my invoice?
Please refer to the due date on your invoice.
What happens if I do not pay by the due date?
If an invoice is not paid in full on the due date, we will send you an email reminder. If the outstanding monies have not been paid in full 7 days after the due date we will suspend your service.
How will I receive my invoice?
Your invoice will be emailed to you as a PDF attachment.
Can I choose a non-automatic payment option?
New broadband services are required to be paid by credit card or direct debit. Some other Highway 1 services have E.F.T and cheque payment options.
Customers with a combined monthly broadband services value of at least $2000.00 per month may be eligible for alternative credit terms. Please complete a Credit Application if you would like to take advantage of this service.
Why might my automatic debit fail?
Your automatic direct debit or credit card debit due to several reasons, including:
- Credit Card - Expired Card Details (New Number, New Expiry Date)
- Credit Card - Insufficient Credit Card Funds
- Direct Debit - Closed Bank Account or Insufficient Funds
How can I update my direct debit or credit card debit details?
Please contact our accounts department on 1300 139 500 or fax an updated Payment Authorisation (Credit Card) or Direct Debit form to Highway 1.
How do I cancel my service?
Please have the account holder fax a signed letter requesting the cancellation of the requested service to Highway 1. If you have more than one service with Highway 1 please let us know which specific service you would like to cancel. (We don't want to cancel the wrong one). We will contact you to confirm the cancellation prior to discontinuing the service and inform you of any outstanding charges.
As per our terms and conditions, the notice period for cancellation is 30 days, Your last billing date will be 30 days after we receive your cancellation notice.
What happens if I cancel a service part way through a billing period?
We will issue a invoice for any outstanding charges. These typically include phone call and excess usage charges. If you are within a contract period the contract break charge will also be included.
Are there any contract exit fees?
Yes, but only if you are in a contract. Once your contract has expired there are no exit fees.