Billing Help



What payment methods do you accept?

The payment method varies depending on what service you have.

Service Payment Type
Broadband (ADSL1, ADSL2+) Credit Card, Direct Debit
Dial-Up, ISDN Credit Card, Direct Debit
Web Hosting Credit Card, Direct Debit
BDSL, Fibre Optics, Co-location Credit Card, Direct Debit, Cheque, EFT (Direct Deposit)

What credit cards do you accept?

  • Visa
  • MasterCard

What payment frequencies are available?

  • Monthly
  • Quarterly (3 months)
  • Annually (12 months)

Customers with phone services or excess charges will be billed monthly for these variable charges.

When will I receive my first bill?

Your first billing date will be from when your service is activated.

Can I pay my invoice online?

Yes, please visit https://secure.highway1.com.au/payonline/

How long do I have to pay my invoice?

Please refer to the due date on your invoice.

What happens if I do not pay by the due date?

If an invoice is not paid in full on the due date, we will send you an email reminder 5 days after it was due. If the outstanding monies have not been paid in full 10 days after the due date we will suspend your service. We will then mail you a notice outlining how you can restore your service. A reconnection fee of $110.00 will apply if your service is terminated and requires reactivation.

How will I receive my invoice?

Your invoice will be emailed to you as a PDF attachment.

Can I choose a non-automatic payment option?

New broadband services are required to be paid by credit card or direct debit. Some other Highway 1 services have E.F.T and cheque payment options.

Customers with a combined monthly broadband services value of at least $2000.00 per month may be eligible for alternative credit terms. Please complete a Credit Application if you would like to take advantage of this service.

Why might my automatic debit fail?

Your automatic direct debit or credit card debit due to several reasons, including:

  • Credit Card - Expired Card Details (New Number, New Expiry Date)
  • Credit Card - Insufficient Credit Card Funds
  • Direct Debit - Closed Bank Account or Insufficient Funds

How can I update my direct debit or credit card debit details?

Please contact our accounts department on 1300 139 500 or fax an updated Payment Authorisation (Credit Card) or Direct Debit form to Highway 1.

How do I cancel my service?

Please have the account holder fax a signed letter requesting the cancellation of the requested service to Highway 1. We will contact you to confirm the cancellation prior to discontinuing the service and inform you of any outstanding charges.

What happens if I cancel a service part way through a billing period?

We will issue a invoice for any outstanding charges. These typically include phone call and excess usage charges. If you are within a contract period this charge will also be included.

Are there any contract exit fees?

Yes, although a contract exit fee is only applicable if you are within the fixed contract period.

  • ADSL : If you cancel the ADSL service within the first 6 months there is a fee of $74.00. After 6 months there are no cancellation fees.
  • ADSL2+ : If you cancel the ADSL2+ service within the first 12 months you will incurr a pro-rated fee of $204.00. For example, if you wish to cancel your service at month 9 of your 12 month contract then early termination fee will be (1 - 9/12) x $204.00 = $51.00. After 12 months no cancellation fees apply.
  • Fibre, BDSL, Co-location : Varies (Minimum of 12 months). Please contact your account manager for further information.