Broadband Help



What are the typical DSL modem settings?


Feature Setting
ADSL1 Username username@dsl.highway1.com.au
ADSL2+ Username username@dsl2.highway1.com.au
Encapsulation PPPoA (PPP over ATM)
Multiplexing Method LLC-Based
VPI 8
VCI 35
IP Address Auto Assigned
DNS Auto Assigned

My ADSL Link/Sync/CD link is not lit up on the modem/router

Here are some activities to perform. If none of these work please contact Highway 1 support.

  • Reset/Reboot your modem/router.
    Turn off your modem/router, wait 5 seconds and turn it back on again. If your modem/router does not have a power switch, turn it off at the power socket. Once rebooted, sync can take up to 10 minutes to achieve.
  • Check to see the phone cable is still connected to the modem and not damaged. Ensure that the phone cable is not being walked on, or rolled over with a wheel of a chair.
  • Check to see if the telephone line has a dial tone. Plug a telephone into the line and pickup the handset to see if it has a dial tone.
  • Ensure the ADSL modem/router is not filtered. If the ADSL modem/router has a filter attached, remove it and reboot the modem/router
  • Ensure every other device on the line is filtered (eg phones, faxes, EFTPOS, Foxtel digital, monitored alarm system). All devices other than the ADSL modem/router need to be filtered. This includes monitored burglar alarms and Foxtel Digitial.

My modem/router has sync but I cannot access any websites or check email

Here are some activities to perform. If none of these work please contact Highway 1 support.

  • Reset/Reboot your modem/router. Turn off your modem/router, wait 5 seconds and turn it back on again. If your modem/router does not have a power switch, turn it off at the power socket. Once rebooted, ADSL sync can take up to 10 minutes to achieve.
  • Reboot your computer.
  • Check that your computer has an IP addresses.
  • Check that your router has an IP address.
  • Check that your router still has the correct configuration. Sometimes due to power failures, hardware may lose its settings.

My USB modem has no lights on it at all

  1. Unplug the modem from the computer and plug it back in again
  2. Reboot the computer
  3. Plug the modem into a different USB port if available
  4. If using a USB hub, ensure it is of the powered variety.

The Ethernet/LAN light is not lit up on the modem/router

  1. Check the cabling at the modem/router end, and at the PC/Mac/hub/switch end
  2. If the modem/router is plugged into a hub/switch, ensure that the hub/switch has power
  3. If the modem/router is plugged into a hub/switch, check the crossover status
  4. If the modem/router is plugged directly into a PC/Mac, check that the network card is functioning correctly

How can do I use my ADSL account over Dial-Up?

  1. Setup a dial-up connection on your computer. This process varies depending upon your computer operating system. (XP, Vista, Apple)
  2. The number to dial is available on the General Settings page.
  3. Please use your ADSL username and password. Your username will need to be the full address (xyz@dsl.highway1.com.au) as per the Modem/Router Settings.
  4. Please note that you will need to turn off you ADSL modem in order to use the dial-up service.

Can I use the Dial-Up service on my ADSL account whilst my ADSL is connected?

No, the Dial-Up service is designed as a backup for your ADSL connection and can only be used when your ADSL connection is inactive.

I need help with my modem/router Configuration

Please check through our online instructions.

How can I find out what my IP address is?

Your IP address is 38.103.63.58

Where can I find non-technical help (Plan Upgrades, Shaping etc)?

Please see our various frequently asked questions. (ADSL, ADSL2+, Naked DSL, Shaping and Traffic, Billing)