Broadband Help
Questions
- How do I test my broadband speed?
- What are the typical DSL modem settings?
- My ADSL Link/Sync/CD link is not lit up on the modem/router
- My modem/router has sync but I cannot access any websites or check email
- My USB modem has no lights on it at all
- The Ethernet/LAN light is not lit up on the modem/router
- I need help with my modem/router configuration
- How can do I use my ADSL account over Dial-Up?
- Can I use the Dial-Up service on my ADSL account whilst my ADSL is connected?
- How can I find out what my IP address is?
- Where can I find non-technical help (Plan Upgrades, Shaping etc)?
How do I test my broadband speed?
Please use our Speed Test Tool.
What are the typical DSL modem settings?
| Feature | Setting |
|---|---|
| ADSL1 Username | username@dsl.highway1.com.au |
| ADSL2+ Username | username@dsl2.highway1.com.au |
| Encapsulation | PPPoE (PPP over Ethernet) |
| Multiplexing Method | LLC-Based |
| VPI | 8 |
| VCI | 35 |
| IP Address | Auto Assigned |
| DNS | Auto Assigned |
My ADSL Link/Sync/CD link is not lit up on the modem/router
Here are some activities to perform. If none of these work please contact Highway 1 support.
- Reset/Reboot your modem/router.
Turn off your modem/router, wait 5 seconds and turn it back on again. If your modem/router does not have a power switch, turn it off at the power socket. Once rebooted, sync can take up to 10 minutes to achieve. - Check to see the phone cable is still connected to the modem and not damaged. Ensure that the phone cable is not being walked on, or rolled over with a wheel of a chair.
- Check to see if the telephone line has a dial tone. Plug a telephone into the line and pickup the handset to see if it has a dial tone.
- Ensure the ADSL modem/router is not filtered. If the ADSL modem/router has a filter attached, remove it and reboot the modem/router
- Ensure every other device on the line is filtered (eg phones, faxes, EFTPOS, Foxtel digital, monitored alarm system). All devices other than the ADSL modem/router need to be filtered. This includes monitored burglar alarms and Foxtel Digital.
My modem/router has sync but I cannot access any websites or check email
Here are some activities to perform. If none of these work please contact Highway 1 support.
- Reset/Reboot your modem/router. Turn off your modem/router, wait 5 seconds and turn it back on again. If your modem/router does not have a power switch, turn it off at the power socket. Once rebooted, ADSL sync can take up to 10 minutes to achieve.
- Reboot your computer.
- Check that your computer has an IP addresses.
- Check that your router has an IP address.
- Check that your router still has the correct configuration. Sometimes due to power failures, hardware may lose its settings.
My USB modem has no lights on it at all
- Unplug the modem from the computer and plug it back in again
- Reboot the computer
- Plug the modem into a different USB port if available
- If using a USB hub, ensure it is of the powered variety.
The Ethernet/LAN light is not lit up on the modem/router
- Check the cabling at the modem/router end, and at the PC/Mac/hub/switch end
- If the modem/router is plugged into a hub/switch, ensure that the hub/switch has power
- If the modem/router is plugged into a hub/switch, check the crossover status
- If the modem/router is plugged directly into a PC/Mac, check that the network card is functioning correctly
How can do I use my ADSL account over Dial-Up?
- Setup a dial-up connection on your computer. This process varies depending upon your computer operating system. (XP, Vista, Apple)
- The number to dial is available on the General Settings page.
- Please use your ADSL username and password. Your username will need to be the full address (xyz@dsl.highway1.com.au) as per the Modem/Router Settings.
- Please note that you will need to turn off you ADSL modem in order to use the dial-up service.
Can I use the Dial-Up service on my ADSL account whilst my ADSL is connected?
No, the Dial-Up service is designed as a backup for your ADSL connection and can only be used when your ADSL connection is inactive.
I need help with my modem/router Configuration
Please check through our online instructions.
How can I find out what my IP address is?
Your IP address is 38.107.191.116
Where can I find non-technical help (Plan Upgrades, Shaping etc)?
Please see our various frequently asked questions. (ADSL, ADSL2+, Naked DSL, Shaping and Traffic, Billing)