I.T. Services
Overview
Highway 1's certified consultants have a wide range of business experience. We understand and assist organisations in resolving issues, while still keeping abreast with current technologies.
With Highway 1's diverse experience in a wide range of network and systems, we have skills to assist your organisation with all your IT requirements. With a proven track record in delivering complete IT solutions since 1995, Highway 1 has the ability to successfully deliver a tailored solution.
Our Skills
Our consultants are a blend of creativity with a diversity of experience high-level business understanding and problem solving. Highway 1's skill base includes:
- Microsoft Windows 2008, Windows 2003 Small Business Server and Group Policy Design
- Cisco and Linksys networking devices
- SUN hardware and Solaris
- All BSD and Linux configurations
- General Networking design, auditing, installation
- WAN technologies such as ATM, Frame Relay, ISDN, xDSL, Ethernet and Wireless
- Routing protocols such as BGP and OSPF
- Configuration of mail, DNS, web and database servers
- Security implementation and auditing
- IP Telephony
General I.T. Service Rates
Highway 1 provide on-site and remote general IT support including:
- Basic computer maintenance
- Printer set up and installation
- Software installation and configuration
- Computer setup and parts installation
- Basic network configuration and troubleshooting
| Support Type | Applies | Mininum Charge | Rate | Call Out Fee |
|---|---|---|---|---|
| Onsite Support (Business Hours) |
08:00 to 18:00 | 30 mins | $110.00 per hour | $55.00 |
| Onsite Support (After Hours) |
18:00 to 08:00 | 60 mins | $132.00 per hour | $110.00 |
| Remote Support (Business Hours) |
08:00 to 18:00 | 15 mins | $132.00 per hour | N/A |
| Remote Support (After Hours) |
18:00 to 08:00 | 30 mins | $132.00 per hour | N/A |
| Block Hours Support (Business Hours) |
08:00 to 18:00 | 15 mins | From $88.00 per hour | Travel Time Only |
| Block Hours Support (After Hours Hours) |
18:00 to 08:00 | 15 mins | 1.5 times B/H Rate | Travel Time Only |
- All prices are GST Inclusive.
- Time is charged in 15 minute increments.
- Remote support includes remote administration and phone support.
- Weekends & Public Holidays attract After Hours rates.
- Where a customer is outside the metro area of an Australian capital city an hourly rate of $50/hr will be charged for each hour of travel.
- The specified rates are applicable to labour only and excludes any hardware charges (where applicable).
- If a customer requires a maximum 1 hour onsite response (excludes remote support) a surcharge of 50% will be applied to the hourly rate.
- Specialised network design, senior consulting and project related activities are also available. Please contact sales@highway1.com.au for these rates.